“Computers Increase Productivity and Save Time”       – but do they?

Computers and the internet are the great white hope of the 21st century, without them where would we be? There’s no doubt they can save time and increase productivity and that certainly used to be the case before the advent of the internet when your only possibility of distraction was a sneaky game of Freecell.

Well things have moved on a bit since then and we now have the wonderful world of the internet. Yes it can be a very useful tool and there is no doubt that the ease of accessing information saves you a lot of time. Whereas I used to have to scour hardcore programming manuals to find the solution to a problem, I can now pop my query into a search engine and 90% of the time it will produce the results I need. Failing that the fall back is to post my problem on one of the myriad of forums to be found on the web and geeks are falling over themselves to provide me with a solution.

But for the time I can save, I can find 101 new ways to waste it and I’m not just talking about playing games and randomly browsing. Yes that is a problem especially when you work in an environment like us where a big part of our job is keeping up on the latest web trends via seo sites and blogs and completing indepth keyword and competitor analysis where each hyperlink clicked can take you off on a tangent. But recently I have noticed I am spending more and more time being distracted by work related tools such as:

• Incoming Emails (Genuine and Spam!)
• MSN Messenger
• Business Forums
• Social Media (Facebook, Twitter, LinkedIn etc)
• Calendars and Task Managers

Office Based ADHD

My average day starts with sitting down at my PC with a much needed bucket of caffeine, checking and responding to my emails. Then I do my daily rounds on the business forums. We find these exceptionally useful, allowing us to learn in areas that aren’t our speciality, whilst allowing us to impart our knowledge in areas that are. This creates a community where everyone benefits and provides us with increased website traffic and more business enquiries. Once I’ve dragged myself away, a quick check of my email is required again – ‘oh dear a few new ones – best refill the caffeine bucket!’.

Armed with a freshly filled bucket its time to log into Remember The Milk and see what I have planned for the day. For those of you who aren’t familiar with Remember The Milk it is a free online task manager and although I am discussing it here, it does actually help me plan my day effectively (just don’t get too anal about inputting every little task!)

Well it’s half an hour later and I’m back again, writing this blog…

Let me explain, whilst checking the hyperlink above to Remember The Milk, I noticed you can also integrate it with Google Calendar, GMail, Firefox and Twitter. Whilst integrating it with GMail I obviously had to check my personal emails and also to integrate it I had to enable something on GMail Labs which has countless timesaving (or are they timewasting?) devices you can integrate with GMail – I managed to avoid those for today, but rest assured, I’ve scheduled them in Remember The Milk for another day. Thank God I haven’t got an iphone, the app for that looks brilliant!

Right, what was I saying? (Sorry must have got distracted again!)

Just had a chat with someone on MSN Messenger which then necessitated me sending an email. I had closed Outlook down to avoid distraction, but as soon as you do, you can guarantee you’ll need to send an urgent email. Of course, once opened, it would be rude not to respond to the new emails that have arrived. So as you can see I have been busy working all morning, time for a break I think and then I need to Tweet about this blog and do all our social media bookmarking – no rest for the wicked. Let me leave you with an interesting article my mate emailed me the other day about social media statistics. Yes, it distracted me but then it was work related!

That reminds me I must go and check Facebook and have a look at YouTube over lunch. Hey ‘all work and no play…..’

Using Outlook to send bulk e-newsletters to your customers? Whoa! Stop Right There!

Ask yourself these vital questions:

• What % of my customers receive my emails?
• What % of my customers actually open my emails?

Now if I was to tell you that out of the 1,000 emails you send each month…

• 110 never receive it;
• 620 never bothered opening it;
• and that only 54 click on anything within the email.

…would you still bother sending it? Probably not.

So? What am I doing wrong?

Well, there’s a chance your mailing list is out of date, that many of the email addresses are no longer used or are misspelt, or have been entered as .com’s instead of .co.uk’s. Then there’s the free email providers such as AOL, Hotmail, Yahoo and GMail all of whom have strict rules and monitoring in place to stop us from getting “spammed” or “phished” so they do two main things:

1.) Block emails from sources they believe to be spammers, based on a bizare and often unpredictable set of rules.

2.) Throw any low risk spam into your  “Junk Folder” so it doesnt upset the bona fide emails in your lovely inbox.

This of course means your beautifully-crafted email doesn’t get through to a vast percentage of your customers.

Even if your email is one of the lucky, triumphant ones and makes it to the inbox like one of those virtual tadpoles you see on sex education videos at school, it then has to convince the recipient to click “open”…

A whole new host of issues then arises:

• Is the subject heading inviting/encouraging/inspiring/intriguing?
• Does it come from a reliable source?
• Is it swamped in a sea of more interesting emails?

Finally, the most important part – once opened, how do you keep the reader engaged and how on earth do you get them to click on that link directing them to your website so they can Buy, Buy, Buy! I’m not going to tell you that, but…

MailChimp Storms the Microsoft Castle!

MailChimp has all the other answers!

We’ve used MailChimp for a couple of years now and honestly struggle to find much fault with it! (Hmmm – Well I guess it could be FREE??)

It stores and manages your entire mailing list, helps you create a sign-up page for your website, gives you email templates, provides detailed reports and most importantly …

Integrates All This “Social Media” Malarky

Ok, so everyones told you how important it is to be a Twit, to have 4,000 “friends” on Facebook, that your meant to “Digg” everything thats “Delicious” on YourSpace or MyTube? Well, MailChimp provides you with a slick way to adhere to all this advice, simply click the buttons once your spanking new email newsletter gets sent and you’ll be taken to all the relevant social media sites so you can make the most of your latest work of litery genius.

Practicing What You Preach

We recently launched our LandingNet Chinwag – our laid-back approach to e-shots, e-newsletters, email marketing…whatever you want to call it!

The results were great, more than doubling the industry averages for the percentage of emails opened and clicked on, whilst receiving a tiny fraction of the average “bounce” rate.

“Hard Bounces” are those where the email address does not exist and is instantly returned by the email provider.

“Soft Bounces” are where the recipients inbox might be full or the email provider has tried to deliver the email but after several attempts it fails.

Our LandingNet Chinwag only  received two “bounces” one hard, one soft and the hard bounce was actually our fault – we entered the email address in wrong! Whoops – hey, no-ones perfect right?? ;O)